Refund & Cancellation Policy

Last updated: November 12, 2026

30-day refund guarantee

If you're not satisfied with a course for any reason, email [email protected] within 30 days of purchase with your order email and we will refund the full purchase price. No need to explain why.

How refunds are paid

Refunds are issued to the original payment card within 2 business days of approval. Depending on your bank, they usually appear within 5–10 business days. When a refund is issued, access to that course ends.

Membership cancellation

You can cancel the Carry Guard Membership at any time, in one step, on our Cancel Membership page, from your member account, or by emailing [email protected]. Cancellation stops all future charges immediately; you keep app access until the end of the 30-day period already paid for, and the four included courses stay in your account. If you contact us within 30 days of your first membership payment, we'll refund that first payment in full. Later renewal payments can be refunded if you contact us within 7 days of the renewal charge and have not used the app since it renewed.

Cancel online

Cancel your membership anytime at our Cancel Membership page.

Carry Guard passes

1-Day, 7-Day and 14-Day passes are one-time charges and never renew, so there is nothing to cancel. If a pass didn't work for you, email [email protected] within 30 days of purchase for a full refund.

CCW Application Assistance Portal

The 30-day full refund applies to the portal as well, whether or not you have generated your application. The state fee is paid by you directly to New Hampshire and is never refundable by us; refunds of that fee are governed by the State.

Billing questions

If you see a charge from CONCEALEDTRAIN1ST you don't recognize, or think you were charged in error, please call 1-866-550-8988 (toll-free) or email [email protected] first. We respond within one business day and will fix billing errors promptly.